Delivery and processing times may be delayed due to COVID-19.
We are currently processing orders every 3 business days, so you can usually expect your order within 5-7 business days. We promise, we're worth the wait! Check out our shipping policy to learn more.
Payment
We currently accept VISA, MasterCard, AMEX, and Paypal.
Yes, our website is certified Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just view our returns policy or email us directly and we’ll take you through the process.
We are always looking for new product that fits our mission and aesthetic! If you or someone you know has a product you think would fit, send an email to : Buying@thesilverroom.com. Please include a website, social media handles, and some info about the brand in order to be considered.Â
Sound System Block Party
We are sad to say, the 2020 Block Party has been cancelled due to COVID-19. We look forward to celebrating with you twice as hard in 2021. Click here to read our statement.
Since this year's Block Party is cancelled, we are not accepting vendor applications at this time. If you are interested in becoming a sponsor, you can email sponsors@silverroomblockparty.com. And, if you just want to support, we are accepting donations HERE.Â
Other
The Wicker Park Pop-Up is now closed. Huge THANK YOU to everyone who came to visit and support us at our old stomping grounds!
When he’s not traveling around the globe, Eric spends his time making a difference in the Chicago community and planning the most bumpin’ block party around town. Needless to say, he’s a busy guy. If you stop by one of our stores at the right time, you just might catch him, but if not, the rest of us are pretty cool too.
We are always looking for more events to fill our calendar! Small events with a community focus or educational purpose fit our mission the best. To find out more about booking, email Events@thesilverroom.com
PLEASE NOTE: All In-Store events are on hold until further notice due to COVID-19. If you're interested in setting up a Workshop or Webinar, we would love to host you! Please email us at : Info@thesilverroom.com
You can contact us through our contact page! We will be happy to assist you.
